# Ticket Categories

> Create and manage ticket categories to organize support requests.

## Identity

| Field | Value |
| --- | --- |
| Route | `/admin/tickets/categories` |
| Area | admin |
| Audience | Panel administrators (requires admin permissions) |
| Component | `TicketCategoriesPage` |
| Source | `src/app/(app)/admin/tickets/categories/page.tsx` |
| Dynamic | no |

| Title i18n key | `admin.tickets.categories.title` |
| Description i18n key | `admin.tickets.categories.description` |
| Permission | `admin.ticket.categories.view` |
| Nav group | `content` |
| Sidebar label | Ticket Categories |

## Summary (for AI)

**Ticket Categories** Create and manage ticket categories to organize support requests. Requires permission `admin.ticket.categories.view`. Key UI: Are you sure you want to delete this category?; Create Category; Create; Edit Category; Save.

## How to guide users

1. Open Admin sidebar.
2. Go to **Ticket Categories**.
3. Direct URL: `/admin/tickets/categories`.
4. User needs permission `admin.ticket.categories.view` (or `admin.root`).

## Sections on this page

- Managing Categories
- Support Emails
- Visual Identity

## Notable UI actions / labels

- Are you sure you want to delete this category?
- Create Category
- Create
- Edit Category
- Save

## Widget slugs

- [`admin-tickets-categories`](../widgets/admin-tickets-categories.md)

## Related APIs / hooks

- `/api/admin/tickets/categories`
- `/api/admin/tickets/categories/upload-icon`

Hooks: `usePluginWidgets`