# Ticket Priorities

> Manage ticket priorities to define urgency levels

## Identity

| Field | Value |
| --- | --- |
| Route | `/admin/tickets/priorities` |
| Area | admin |
| Audience | Panel administrators (requires admin permissions) |
| Component | `TicketPrioritiesPage` |
| Source | `src/app/(app)/admin/tickets/priorities/page.tsx` |
| Dynamic | no |

| Title i18n key | `admin.tickets.priorities.title` |
| Description i18n key | `admin.tickets.priorities.subtitle` |
| Permission | `admin.ticket.priorities.view` |
| Nav group | `content` |
| Sidebar label | Ticket Priorities |

## Summary (for AI)

**Ticket Priorities** Manage ticket priorities to define urgency levels Requires permission `admin.ticket.priorities.view`. Key UI: Are you sure you want to delete this priority?; Are you sure you want to delete this ticket?; Lower numbers appear first in lists (e.g. Low → Medium → High).; Create Priority; Create; Edit Priority.

## How to guide users

1. Open Admin sidebar.
2. Go to **Ticket Priorities**.
3. Direct URL: `/admin/tickets/priorities`.
4. User needs permission `admin.ticket.priorities.view` (or `admin.root`).

## Sections on this page

- Priority Levels
- Visual Cues
- Urgent Requests

## Notable UI actions / labels

- Are you sure you want to delete this priority?
- Are you sure you want to delete this ticket?
- Lower numbers appear first in lists (e.g. Low → Medium → High).
- Create Priority
- Create
- Edit Priority
- Save

## Widget slugs

- [`admin-tickets-priorities`](../widgets/admin-tickets-priorities.md)

## Related APIs / hooks

- `/api/admin/tickets/priorities`

Hooks: `usePluginWidgets`